Our commitments

The Monograph Standard

Twelve commitments, written so a practice owner can hold Monograph to them. We print them on every proposal.

1. Every page is written or reviewed by a licensed clinician in your profession. #
2. Every claim is checked against your College's current advertising standard, and we keep a dated record. #
3. We never advertise a prescription drug beyond what Health Canada permits. #
4. Personal health information never travels by plain email through anything we deliver. #
5. You own your domain, your content, your code, and your accounts, from day one. #
6. Your staff can change your hours, notices, and services themselves, without us. #
7. Your site meets WCAG 2.1 AA at launch and we re check it every quarter. #
8. Your site loads in under two seconds on a phone. #
9. Your monthly report shows enquiries by source, including AI assistants, not pageviews. #
10. A clinician answers your email within two business days, and a critical outage within four business hours. #
11. We tell you when something is not worth building. #
12. If we ever fall short of these, you can leave with everything, any month, with a documented handover. #

Each commitment has its own address, so you can link to one: this page plus #commitment-5 opens on the fifth.