Our commitments

The Monograph Standard

Twelve commitments, written so a practice owner can hold Monograph Health to them. We print them on every proposal.

1. Every page is written or reviewed by a licensed clinician in your profession.
2. Every claim is checked against your College's current advertising standard, and we keep a dated record.
3. We never advertise a prescription drug beyond what Health Canada permits.
4. Personal health information never travels by plain email through anything we build.
5. You own your domain, your content, your code, and your accounts, from day one.
6. Your staff can change your hours, notices, and services themselves, without us.
7. Your site meets WCAG 2.1 AA at launch and we re check it every quarter.
8. Your site loads in under two seconds on a phone.
9. Your monthly report shows enquiries by source, including AI assistants, not pageviews.
10. A clinician answers your email within two business days, and a critical outage within four business hours.
11. We tell you when something is not worth building.
12. If we ever fall short of these, you can leave with everything, any month, with a documented handover.