Pharmacy website design and development, directed by pharmacists who own pharmacies

Yes. Monograph designs and maintains websites for pharmacies across Canada, from Vancouver. Your copy is written to the advertising standard of your regulatory College and your province, the regulator for your province is confirmed at each review, and your refill, transfer and booking tools connect to the systems your pharmacy already runs.

At minimum: a way to request refills and transfers without phoning, booking for the clinical services you offer, one page for each service that earns money, accurate hours, address, phone, and a map, a privacy policy that matches your forms, and accessible design. Many pharmacies now add an online shop for front store products. Every page also has to stay within your College's advertising standard and Health Canada's limits on prescription drug advertising.

Yes. We connect your site to Shopify, WooCommerce, BigCommerce, Square, Wix, or Lightspeed, or to the shop you already run. Prescription drugs are never sold through it, scheduled non prescription products are handled the way your province's drug schedules require or left out, and product copy is reviewed against your College's standard before launch.

It depends on the province. PIPEDA applies federally; PIPA applies to private organizations in British Columbia and in Alberta; Québec's private sector act, as amended by Law 25, applies in Québec; and health information custodians are covered by provincial health information laws such as PHIPA in Ontario. Confirm the current version with your College and privacy counsel. Our forms ask for contact details and a free text message only, the message field asks patients not to include health details, and every request is routed into your system or a Canadian hosted intake tool, never by plain email.

Check your banner agreement first: some banners restrict or require their own site, and we work within what yours allows. When you move, your domain stays in your name, every old page address is redirected to its new page, and the records that carry your email are left alone unless you ask us to move email too.

Your staff change hours, closures, vaccine availability, and a notice bar themselves in a protected panel. Anything else on an existing page goes through Care, with a two business day response and no hourly billing; a new page is a fixed price add on.

Access to your domain and Google Business Profile, the facts (services, hours, staff, licences, and what must not be advertised), and content approval within five business days. A pharmacist writes the copy; you correct the facts and approve it before anything goes live.

On a build, the domain, code, content, and accounts are yours from day one. Care is free for the first three months after launch and then runs month to month; ending it ends the maintenance, not your ownership, and you receive a documented handover.

Banner sites serve the banner's brand, and every store on it looks the same. Patients choose a pharmacy, not a banner. Your own site shows what makes your store different, within the rules, and it belongs to you if you ever change banners or sell.

Yes. Requests are collected on an encrypted form and routed into your pharmacy system or a Canadian hosted intake tool. Nothing about a patient's medication travels by plain email through anything we deliver.

Yes. A pharmacist writes it, using your College's terminology for the services you are licensed to provide, and we keep a dated record of the standard we checked it against.

Yes, through the patient service your vendor already provides where you have enabled it (PharmaConnect for Kroll, your banner's patient channel for Propel Rx, your existing portal or the FillAssist app for Fillware, the vendor's patient app for WinRx), or through a refill request form we build that routes into your workflow. A request is a request: a pharmacist still checks it, and a new prescription cannot be transmitted through a website form. Which route applies is confirmed at proposal, along with any vendor fee.

Yes. MedMe recommends a booking link for each service, so each service page carries the link for that service. MedEssist documents an embed for existing pharmacy websites, so booking and intake can sit inside your page, with a plain link as the fallback. Neither is described as connected until we have tested it with your account.

In two ways. The patient side is Pharma Space (Espace Pharma), so the site links to that rather than to PharmaConnect, and the site itself has to meet the Charter of the French Language. Propel Rx is not offered in Quebec, according to its vendor.